Shipping and Returns
Please allow 7-10 days from the date of purchase for delivery.
Sophia Maxim uses USPS or UPS ground, You can calculate your shipping costs before you check out.
Note: Engraving adds 7-10 days to processing from time of purchase. This is in addition to above shipping time. Orders are not shipped or processed on Saturday or Sunday.
All sales on tags are final. Returns are limited to collars, leashes and coat/harnesses. Sophia Maxim will be happy to issue a refund for Collars, Leashes and Coat/Harnesses within 30 days of the purchase date. Product must be unused, in the original package and return shipping is the responsibility of the customer.
Unused collars, leashes and coats may be exchanged for a different size. Shipping costs are the responsibility of the customer.
Used items may not be returned. Items that have been personalized or engraved, either by Sophia Maxim or a third party, may not be returned.
Sophia Maxim Design products are designed and made in the USA.